Shipping and Returns
Shipping, deliveries and returns
Packages are usually shipped within 5 working days (composition of your custom order) after receipt of payment. They are shipped via Mondial Relay ou Post with a tracking number and delivered with or without a signature (your choice).
Delivery is offered from 75€ of purchases on our store, please select the delivery to a Mondial Relay pick-up point when placing your order in order to benefit from it automatically.
- Production time 3 - 5 working days (except special notice on the shop)
- Delivery 3 - 6 Business Days
- Standard: €4,50 - Free if more than €75,00 (at a Mondial Relay pick-up point)
- Shipments from Belgium, deliveries throughout Europe
- If your order is not delivered within the estimated delivery time, please contact our customer service: email@example.com
Track your order
You will receive an e-mail with tracking number confirming that your order has been sent, you can then follow your order via this link: https://www.calincaline.be/apps/17track
Please note that it may take a few days for tracking information to update.
The dimensions of the boxes are appropriate and your items are properly protected to guarantee the good condition of your order.
Promotions and special offers
Our promotional codes are valid on our entire range except for items that are on promotion. Promo codes cannot be combined unless otherwise specified when using them.
Returns and customer satisfaction
- If an item arrived damaged/faulty and is not suitable for you, please write to us at firstname.lastname@example.org so that we can find a quick and comforting solution.
- After verification by our customer service, we will refund or replace your order and let you know if you should return the item or not.